Twitter Email The strength of our environmental desires is of central importance to developing efficient and effective environmental policies. This is the sixth post of eleven in the series: Are We Becoming More Environmental?
In any business irrelevant of manufacturing or service industry, service quality has been emphasized with profitability and is seen as an important competitive advantage for repeat purchase or customer retention Kayabasi et al.
In education industry, the competitive environment has given its customers groups many options for different study programmes and education institutions Choy et al. Any higher education institutions would want to gain competitive edge in their current business and in future, may need to search for effective and creative ways to attract, retain and develop stronger relationships with students and parents particularly.
Parents are another important customer group, reason being they make key decision in financing or sponsoring their children.
As interpreted in Kimani et al. In addition Abdullah, b further specified these customer groups by indicating as internal customer, employers, government, parents and general public. It is no surprise that business practitioners as well as education institutions are paying importance to accurately measuring and understanding issues affecting service quality output.
In addition to that, satisfied customers will probably talk to others about their good experience which is regarded as positive word of mouth.
Do Our Social Institutions Affect Our Personalities? Oct 30, | James W plays a more important role in social transactions. In effect, contract law and personal reputation are institutional substitutes. The question is, does living in a law-based versus personal reputation-based culture lead us to have different personalities? In. institutions, if they are a key determinant of incentives, should have a major effect on economic outcomes, including economic development, growth, inequality, and poverty. THE EFFECT OF JUDICIAL INSTITUTIONS ON UNCERTAINTY AND THE RATE OF LITIGATION: THE ELECTION VERSUS APPOINTMENT OF STATE JUDGES F. ANDREW HANSSEN* Abstract This article compares litigation in appointed and elected state courts. Scholars This article is a start. I begin by outlining the model. I will follow that with a discussion of.
This is also generally practice in other societies before purchasing or experiencing a product or service. The objective of this conceptual paper is to examine the relationship of service quality on student satisfaction towards student retention.
The specific objectives of the research are as follows: To achieve the study objectives, the following research questions are formulated: Statements in favour of a particular relationship between the related variables are then developed as the research hypotheses. They are as follows: A major benefit and importance of this research is the prospective possibilities in which student attrition rate at the undergraduate level can be reduced and with that, ultimately increase the rate of retention in the institution.
In continuing business sustainability and return on investment ROI with concentration of competition there is a clear focus in the paradigm of service quality to the customer as value co-creator through service dominant logic.
Here the marketer works out value proposals and the customers are the individuals who create value from the consumption of the products or services Vazquez et al.
The activity itself has an inbuilt ability to transform the potential value, generally referred to as utility for a particular customer, into actual value.
In the basic origin the concept of service encompasses at least three different aspects: Service differs, here a customer receives the right to that service for only in a particular amount of time and it is commonly interpreted that service bought would not be able to return.
In this context Danjuma and Rasli posits that satisfaction is an essential element for customer attachment which will lead to continuity of the student in the education institution which refers to student retention.
Generally integration is influenced by pre-college characteristic and goals as well as interactions with peers and faculty and together with the out of classroom factors Lawson et al.
Academic Staff Support In academic achievement as interpreted by Korkmaz,the discussions about education are mostly focused on the level of attainment of the desired learning objectives. In that focus, the question of what characteristics makes effective institution can be listed as in rank order.
The effect a lecturer in classroom can have on student achievement is very clear because student achievement begins and ends with the quality of the lecturer, the instructional programme, and his or her leadership qualities Korkmaz, In that order of concentration, Stronge puts forward on the qualities of effective teachers into six categories, teacher as a person, classroom manager and organiser, organising for instruction, implementing instruction, and monitoring student progress and potential.
Programme Dimension In developing recognised higher education institution, it is important to possess the element of recognised programme in context of accreditation and reputable or industrial specializations because in decision making process of prospective students, the factors of academic reputation, service, employment prospect and teaching are the most crucial areas Lawson et al.
In addition, similar concentration are looked at by students in United States of America for academic reputation and followed by programme issues which leads to the perception of service quality Hanaysha et al. With these the effort in strategizing its marketing tools will be effective and target oriented.
These aspects, as well as other references are taken into consideration in the construction and execution of the questionnaire for this research paper.
Methodology This study applies an exploratory survey which integrates the adaptation from Abdullah a, b and Tintoinstruments as the basis for this research framework. These established scales are applicable in a university setting, and its test-retest reliability and construct validity has been previously certified in countless other studies.
With that, Tier 4 and Tier 5 classified private higher education institution will be used as guiding list in selecting the private higher education institution and its undergraduate students. To obtain the responses from the respondents, the survey and its questionnaires will be handled with close supervision.
The operational details are as follows: Second, upon approval request for faculty assistance will be made for selecting the students and class for the survey to be conducted. Three, introduction of the survey will be made and the distribution of the questionnaires will be carried out by the researcher.
The completed questionnaires are to be collected back before the student leaves the class room. Any enquiries from the students will be handled ethically and professionally and the respondents are given the freedom to complete the questionnaire as they wish without any control mechanism or influencing element.
Great care will be given to ensure that the statement in the questionnaire are properly structured, focused, phrased and asked in a manner that is not personal to the respondents.
These will lead to a total of respondents who will be involved in the study. Conceptual Framework for the Research Basically the conceptual framework established for this study was based on the review of the concepts put forward in the above section. The conceptual framework particularly presents the integration of the concepts relevant to the problem statement and the research objectives.
In Figure 1, in total the framework attempts to focus on areas integrating each of the concepts put forward above into a collective manner.The term "institution" commonly applies to both informal institutions such as customs, or behavior patterns important to a society, and to particular formal institutions created by entities such as the government and public services.
Satisfaction is the key building block which will be able to retain the firm’s customers or students in reference to education institutions (Tuan ; Rahman et al., ). Retention of customers will have strong effect on the particular education institution’s profitability (Lee, ; Tuan, ; Danjuma & .
Nov 01, · This review will focus on institutions that house children from birth -4/6 years of age, the published literature on the development of children while residents, and the development of post-institutionalized (PI) children who have been transitioned from institutions to family care.
Consolidated democracies have already internalized the effect of political institutions.
New democracies, on the other hand, need the effective and ostensive presence of political institutions. For some institutions, however, what could have been a significant loss of revenue and/or additional expenses as the result of game disruption were mitigated by event cancellation policies, which insures revenue/expenses against inclement weather and other “exposures.
articles, Newsletters, internet, newspapers and other dailies books with relevant information and which were closely related to the theme and the objectives of the study.
The chapter also describes the conceptual framework. The study content framework was the cornerstone upon which it .